Absolute Dental - Market

DON'T GO HERE!!! I have been waiting months for a refund after having my son's braces removed. I call regularly and am given a run around. I paid in full when getting braces for him. Due to my father passing away I unexpectedly had to move across country to settle estate matters. I let them know and tried to schedule removal before moving, they did not help facilitate that. We had to plan a cross country flight months later for removal after being told by a reputable orthodontist that absolute dental had done damage to my son's mouth and he would need removal and recovery time before getting new braces. It's now been months and still I cannot get a refund or even a return call from the local office. This has caused many issues for our family... I regretted using them almost immediately. Very unprofessional very rude, zero compassion. Please do not take your children here, they are absolutely terrible.

Started out as a good experience but quickly went down hill. The staff are very polite and I got my x rays within 15 mins. I was then left in the room for over a hour until a front desk worker noticed me. I originally made the appointment for a cleaning but was told they can only do the check up. I was then told they can't do anything for me and recommended I go to their reno location for the cleaning and further check up on my wisdom teeth. They made the new appointment 2 months later. I finally come in for my cleaning and they tell me that my appointment is to get my wisdom teeth removed. I did not plan for them to be removed and have work for the rest of the week that I cannot call out on. I canceled the appointment and was told that there would be a late cancelation fee for the mistake THEY made.They have wasted my time and I would advise anyone that is thinking about going with this dental office to strongly reconsider.

Then they respond how they want to make it right and when you send the information, radio silence The absolute unprofessional way this office deals with patients and finance is borderline blackmail. They're dishonest, constantly adding on money you all of a sudden owe them when you are in a desperate situation. I'm on Medicare which pays nothing, and Access to Healthcare which gives a discount to disabled, poor people like me. They wait until you drive 40 minutes then tell me i can't be seen unless I hand over more money they just found. Despite the Dental staff being wonderful, the oral surgeon, I wouldn't really know as I barely met him, Dr. Hoak. He did not understand that just because you're in pain management does not mean that you have a pain management contract. I paid in full up front for my procedures, was told I'd need sedation twice and at least one, if not two,special procedures. This was all supposed to be in the estimate that I paid, IN FULL, up front. First sedation they informed me they needed another $600+ because something, and if I didn't pay it, I couldn't proceed. I asked if this was it, if everything was paid n full now. They said yes. I went in for a couple of insignificant appointments and everything was fine, no mention of any more money. Went in for my next procedure and now they needed another $600+-. No call or communication prior to the appointment or anything. They waited until I was there for the appointment and said I couldn't proceed without more money. Is this paid in full now?? Yes, today is the last procedure, you're all paid up. Today I went in because my mouth is in pain, my hardware is not fitting, cutting my mouth and I was told that I now owe another $80 from December that they didn't notice before and I can't be seen until I pay it. I make just over $1500/month. I'm fully disabled. I don't have any more money. This company has ruined my mouth, baked me dry and won't fix it because they've taken all my money and repeatedly lied to me. Do not use them. The only reason they get 2 stars is because I just love their dental staff.

DON'T GO HERE!!! I have been waiting months for a refund after having my son's braces removed. I call regularly and am given a run around. I paid in full when getting braces for him. Due to my father passing away I unexpectedly had to move across country to settle estate matters. I let them know and tried to schedule removal before moving, they did not help facilitate that. We had to plan a cross country flight months later for removal after being told by a reputable orthodontist that absolute dental had done damage to my son's mouth and he would need removal and recovery time before getting new braces. It's now been months and still I cannot get a refund or even a return call from the local office. This has caused many issues for our family... I regretted using them almost immediately. Very unprofessional very rude, zero compassion. Please do not take your children here, they are absolutely terrible.

Started out as a good experience but quickly went down hill. The staff are very polite and I got my x rays within 15 mins. I was then left in the room for over a hour until a front desk worker noticed me. I originally made the appointment for a cleaning but was told they can only do the check up. I was then told they can't do anything for me and recommended I go to their reno location for the cleaning and further check up on my wisdom teeth. They made the new appointment 2 months later. I finally come in for my cleaning and they tell me that my appointment is to get my wisdom teeth removed. I did not plan for them to be removed and have work for the rest of the week that I cannot call out on. I canceled the appointment and was told that there would be a late cancelation fee for the mistake THEY made.They have wasted my time and I would advise anyone that is thinking about going with this dental office to strongly reconsider.